Using machine learning and IoT analytics, the system learns from the collective maintenance history to form a real-time best practice for aircraft maintenance. The Lockheed Martin CSC is a state-of-the-art, virtual customer support center that is reachable all hours of the day or night by telephone or e-mail. Revenue can be defined as the amount of money a company receives from its customers in exchange for the sales of goods or services. The CSC provides the best technical and supply chain support for more than 6,000 military aircraft worldwide, including the C-5, C-130, L-100, F-16, F-22, F-35, P-3, S-3, L-188 and U-2. The platform uses extensive data to show in a single snapshot what drives the value of a company's business.
The system uses data from C-130 customers, Lockheed Martin engineers and part vendors to form a central repository on more than 300 aircraft parts. More than 2,500 C-130s have been produced to date. -13.84 %. Now, at Lockheed Martin, Isbill set out to offer customers a solution to the problem of excessive downtime.Previously, this IoT data, which streams from the aircraft to the facility that houses it, was stored in different systems. Our goal is aircraft support that ensures the best … Lockheed Martin worked with one of its largest C-130J operators to track 20 aircraft and 50 parts over three months. 9.17 %. Through the CSC, aircraft issues or emergency situations are quickly analyzed by Lockheed Martin experts who utilize customer information and Original Equipment Manufacturer (OEM) technical data to deliver rapid solutions. No central repository existed for the more than 400 C-130J aircraft operating in different countries around the world. “We’re now starting to work with our supply team to improve not only spares for existing customers but how we sell spares to new customers, and position parts throughout the world for faster distribution.”With customer data streaming in, Isbill and his team began working on how to use C-130J flight data to profile individual parts and predict when they might break – insight that could help customers proactively stock the right parts and keep aircraft operational for more life-saving missions.His first breakthrough came when all C-130J Super Hercules operators agreed to start sharing their flight data. Their D-Wave One system, which is the first commercially available quantum computer in the world, was installed at USC’s Information Sciences Institute so that they could explore its potential. Using its predictive maintenance models, Lockheed Martin demonstrated a 1,400 hour reduction in downtime – 1,400 hours that could be used as flying time in support of mission requirements.Because the C-130 is such a vital component of so many global fleets, downtime for any C-130 impacts a customer’s mission readiness.The journey to insight for complex machinery always begins with data. Thanks to 600 sensors located throughout the aircraft, the C-130J produces 72,000 rows of data per flight hour.