After inconsistent deposits 4 weeks in a row… I’m out. I am going through the same issue.I also find it strange they dont offer 3D secure as this is compulsory with most merchant accounts and without this the chances of fraud are much higher.Look else where and be careful!!
We can’t even begin to fathom this Stripe/ Shopify nonsense. Worst of all, CHRISTMAS IS RUINED for many!The Worst Credit Card Processing ever, they blocked My 2 Stripe Accounts for no reason at all and the reason why? I’ve kept a closer look on every order and although Stripe judges transactions as safe many of them are not. So, we again provide our EIN information.
I tried everything, asking them what other customers of their’s did in this situation.
Is the payment being routed via every continent on this earth? However, that seems to be the exception and not the norm. We had charges against payments received and charges against refunds of the same payments.Stripe tell us it takes so many days for the funds to be released into your acount because its the banks fault.When we’ve asked to speak to customer support, they emaila resply asking for justification and reasoning as to why you want to speak with them and then thats as far as it goes. We do know the system can generate false positives.
I truly cannot say enough great things about their product and they make us look incredible as a business. Here’s my story:We made the switch from Chase Bank Merchant (which we had for about 8 years) to Stripe around June 2015 simply because Stripes rates can’t be beat.Everything *was* EXCELLENT at first….THEN …Our problems began a few month ago. Everything was going fine until I processed more than 10 orders in a day. However, it will only work with some balances.
They said we are high risk and thus have to make that decision. I moved to Clover and they are amazing.In that case, may I ask what other options there are? You can find other positive reviews elsewhere on the web, but that’s another section. I`ve done the dumbest thing verifying my company (WHICH I OWN AND OPERATE FROM MY HOME ADDRESS) with my ID card (JUST LIKE THEY REQUESTED) and then, because my other official document that shows both my name and address (the driver`s license) is registered on my former address, I can`t verify my identity and my funds are blocked for over a month.So this is my experience with Stripe, besides the late payout, 25% blocking of my funds as guarantee and other platform inconveniences.This platform is not facilitating anything, I think that there are better alternatives.To see screenshots from our chat, visit:www valeazanelor dot ro slash stripeWhen will Stripe offer seller protection? They required me to do a verification of my site and I completed it.
They missed the most important rule of business… love you customer.Stripe did not disclose the fact that there is no seller’s protection. So god forbid you have an issue of any kind, you’re screwed.I know it’s only $500 but at this point, it’s the principle. You better stick to Australian Banks or a Australian Gateway Payment company based in Australia Stripe is a US company who has offices in Sydney they do have a ABN number in Australia and you can however file a case on the Financial Ombudsman Services against them just like you do against PayPal if they freeze your funds illegally. They don’t handle their mistakes very well.
Stay away from these disorganized, incompetent, unfair fools!I have an online clothing store and I recently made the switch from PayPal to Stripe and so far I haven’t been impressed. All this was on Valentine’s day weekend when we had many customers waiting to pay the invoices we issued. We literally screen ourselves and don’t send out a good 20% of our orders due to fraud suspicion. It is your responsibility to comply with these standardsWe love PaymentCloud's predictable pricing and excellent service.So far so good. non-existant). None of this made sense to us, we were shipping orders, refunds were low, sites were doing good, chargebacks were next to nothing, and everything was in place. Because they think it is a “high-risk” market. Stripe takes a cut off the top of your customers’ money, puts those funds on hold, then you don’t see it ever again. If this hasn’t happened to you, I can understand how it could be hard for you to appreciate the magnitude of the situation.